Returns Policy
At Abayat.me, we strive to ensure customer satisfaction. If you are not entirely happy with your purchase, we are here to assist.
Timeframe for Returns
- Returns are accepted within 72 hours of receiving the package.
- Items must be in their original, unworn, unwashed, and undamaged condition with all tags attached.
Conditions for Returns
Eligible Returns:
- Items with manufacturing defects.
- Incorrect items received (e.g., wrong size, color, or product).
- Items showing damage during delivery.
Ineligible Returns:
- Products that have been used, altered, washed, or show signs of wear.
- Items purchased as part of clearance sales or marked as “final sale.”
- Items with removed or tampered tags.
Photographic Evidence:
- A clear photo and description of the product’s condition are required for processing the return.
Return Process
To initiate a return:
- Contact us at: ask@abayat.me with your order number, a description of the issue, and supporting photos.
- Upon approval, we will provide detailed instructions on how to return the item.
- The cost of return shipping will be:
- Covered by abayat.me if the return is due to an error on our part (e.g., defective or incorrect item).
- Covered by the customer for other eligible returns (e.g., change of mind).
Refund Policy
- Refunds are processed as per the merchant and bank’s rules and regulations.
- Refund methods may vary based on your original payment method:
- Credit/Debit Card Payments: The refund will be credited to the same card used for the purchase, subject to the bank’s processing time.
- Other Payment Methods: Refunds will be initiated via the original payment channel or another agreed method.
- Refunds typically take 7–14 business days to reflect, depending on your bank’s policies.
- Any transaction fees charged by the bank or payment processor are non-refundable.
Exchanges
- We currently do not offer direct exchanges. To exchange an item, please initiate a return for a refund and place a new order.
Non-Returnable Items
- Customized or tailored items.
- Items purchased using store credit or gift cards.
Shipping & Delivery Policy
We ensure prompt delivery across all major locations within the GCC region.
Delivery Areas
- Orders are shipped to most areas in the GCC, with specific exceptions depending on the location.
Shipping Costs and Timelines
- Shipping costs are calculated at checkout based on the destination and the weight of the package.
- Delivery timelines may vary based on your location and selected shipping option:
- Standard Shipping: Typically delivered within 3–14 business days.
- Express Shipping: Typically delivered within 3–7 business days.
Shipping Restrictions
- Delivery to remote areas may incur additional charges or be unavailable.
- Restrictions may apply for bulk orders or oversized items.
If you have any questions about returns, refunds, or shipping, please contact our support team. We’re here to assist and ensure you have the best shopping experience with Abayat.me!